Updated on: 21-May-2018
Crmfortravelagency.com, owned by GoldenLion Consulting Services Private Limited (hereinafter “GoldenLion” or the “Company”) is committed towards protecting the privacy of any and all individuals who visit our website www.crmfortravelagency.com (“Visitor”, or “Visitors”) , as well as any and all individuals who register or purchase professional services (“Customers”, or “Customer”), including but not limited to Zoho suite of products Implementation, Business Process Consulting, Workflow Automation, Web Development, Digital Marketing and Application Development. This policy describes in detail the privacy practices that the Company implements in its use of its own websites and related applications with regards to GoldenLion’s professional services and products (technological consultation, product support services, maintenance services, Zoho suite of products Support and/or Implementation Plans, etc.), along with computer software and directly related materials relevant for operation of said software, including source documentation, manuals, and other information acquired in conjunction with, and necessary for, the professional services provided by GoldenLion to Customers, as provided by the Company, in conjunction with its websites and personal data usage.
1. Personal Information and Privacy
GoldenLion’s Privacy Statement applies solely to the information collected by the GoldenLion’s websites and related applications. The Company’s Privacy Statement provides notification of the following:
- What personally identifiable information is collected from Visitors and/or Customers through the GoldenLion’s website(s), how it is used and with whom it may be shared;
- What choices are available to Visitors and/or Customers of the GoldenLion’s website(s) with regards to the use of their data;
- What security measures are in place to protect the misuse of Visitors and/or Customers information; and
- How Visitors and/or Customers can correct any inaccuracies in the information obtained via the Company’s website(s) and related applications.
2. Website(s) Covered by the Privacy Statement.
This Privacy Statement covers the information practices of GoldenLion’s website(s) and related applications that link directly to this Privacy Statement, including: www.glionconsulting.com, www.crmfortravelagency.com, www.realestateagencycrm.com, www.awesomeinventorytemplates.com. GoldenLion or third parties may post applications on www.glionconsulting.com, and when such posts occur where the posted application links to this Privacy Statement, this Privacy Statement applies. When applications are posted by third parties on www.glionconsulting.com, the privacy statement of the third parties applies, while this Privacy Statement is not applicable.
GoldenLion’s websites, including www.glionconsulting.com, may contain links to other websites and any information practices or content from these websites are covered by their privacy statements, not this Privacy Statement. GoldenLion’s Visitors and Customers that follow links found on www.glionconsulting.com to other websites are encouraged to thoroughly review the privacy statements of these other websites to understand their specific information practices.
3. Specific Information Collected.
When Visitors and/or Customers inquire about GoldenLion’s professional services and/or products via the Company’s website(s), GoldenLion requires that Visitors and/or Customers provide the Company with personal contact information, to include name, company name, phone number and email address (“Required Contact Information”). If Visitors and/or Customers want to purchase the Company’s professional services and/or products via the GoldenLion’s website(s), GoldenLion may require Visitors and/or Customers to provide the Company with billing information, to potentially include billing name and address, credit card number and the number of employees within the organization that will be using the professional services and/or products of GoldenLion (“Billing Information”). GoldenLion may request additional information via their website(s) in the form of company-specific data, specifically employee count, or type of industry (“Optional Information”). These three types of information (Required Contact, Billing and Optional) about GoldenLion’s Visitors and/or Customers are referred to collectively in this Privacy Statement as “GoldenLion Visitor/Customer Data”.
Navigation of the Company’s website(s) by Visitors/Customers may also trigger the collection of information through the use of information-gathering tools known as cookies and/or web beacons. The type of information gathered by cookies and/or web beacons on GoldenLion’s website(s) include standard information from one’s web browser, including browser type/language, Internet Protocol (“IP”) address, and any activity a Visitor and/or Customer may engage in on the Company’s website(s), such as web pages viewed and any links clicked upon.
4. Use of Information Collected.
The Company uses Data acquired from Visitors and/or Customers who navigate and use the GoldenLion’s website(s) in order to perform any services requested. For example, if a Visitor/Customer completes the “Contact Us” web form as found on the Company website(s), the Company will use the information provided to contact the individual about interest in GoldenLion’s Professional Services and/or Products.
The Company may also use Data acquired from Visitors and/or Customers who navigate and use the GoldenLion’s website(s) for marketing purposes. For example, GoldenLion may use information provided by Visitors and/or Customers to contact them to further discuss interest in GoldenLion’s Professional Services and/or Products and to possibly send them information regarding the Company, its affiliates, and its partners, such as information about promotions or events. GoldenLion would use credit card information ONLY to check the financial qualifications and collect payment from prospective GoldenLion’s Visitors and/or Customers who provide such information via GoldenLion’s website(s), for purposes of acquiring any service or products offered by GoldenLion.
GoldenLion also uses information gleaned through the use of information-gathering tools known as cookies and/or web beacons from the navigation of the Company’s website(s) by Visitors/Customers, to operate and improve the Company’s websites. The Company may also use website navigational information alone or in combination with data about GoldenLion’s Visitors and/or Customer to provide personalized information about the Company.
5. Navigational-Accrued Information (Cookies).
GoldenLion uses commonly used information-gathering tools, such as cookies to collect information as Visitors and/or Customers navigate the Company’s website(s) (“Navigational-Accrued Information”). This section describes the types of Navigational-Accrued Information found on the Company’s website(s) and how this information may be used.
The following illustrates how GoldenLion uses different categories of cookies in obtaining data from GoldenLion’s Visitors and/or Customers:
Performance cookies: these cookies collect information about how Visitors and/or Customers use GoldenLion’s website(s), including which pages they go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Visitor and/or Customer of GoldenLion. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company’s website functions and performs.
IP Addresses: When GoldenLion’s Visitors and/or Customers visit the Company’s website(s), the Company collects their Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, GoldenLion uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s website(s).
6. Customer Testimonials.
GoldenLion may post a list of Customers and testimonials on the Company’s website(s) that contain information such as Customer names and titles. GoldenLion would obtain the consent of each Customer prior to posting any information on such a list or posting testimonials.
7. Sharing of Collected Information.
GoldenLion may share Data about GoldenLion’s website(s) Visitors and/or Customers with the Company’s contracted service providers so that these service providers can provide services on our behalf. Without limiting the foregoing, GoldenLion may also share Data about their Visitors and/or Customers with the Company’s service providers to ensure the quality of information provided, and with third-party social networking and media websites, such as Facebook, Twitter, Google Plus and LinkedIn, for marketing and advertising on those websites. Unless described in this Privacy Statement, GoldenLion does not share, sell, rent, or trade any information with third parties for their promotional purposes.
In case of Visitors and/or Customers who are using any and/or all of Zoho tools or suite of applications including but not limiting to Zoho One, Zoho CRM, Zoho Creator, Zoho SalesIQ, Zoho Web Forms, Zoho Campaign, Zoho Desk, Zoho Books and the like, GoldenLion may share Data with Zoho Corporation for offering the required services.
This Privacy Statement sets forth the information GoldenLion collects on the Company’s website(s) and the information shared with third parties. GoldenLion does not authorize the collection of personal information by third parties through advertising technologies deployed on the Company’s website(s), nor do we share personal information with any third parties collected from the Company’s website(s), except as provided in this Privacy Statement. Section 4 of this Privacy Statement, specifically addresses the information collected from GoldenLion’s Visitors and/or Customers through cookies.
GoldenLion uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf. GoldenLion reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.
8. GoldenLion’s Customer Data.
GoldenLion’s Customers may electronically submit data or information for hosting, purchasing and processing purposes via GoldenLion’s website(s) (“Customer Data”). GoldenLion will not review, share, distribute, or reference any such Customer Data except for the purpose of providing their Professional Services, Consulting and Products, or preventing or addressing service or technical problems or as may be required by law.
In case of no active interaction (in form of email, call, online meeting, request for demonstration and the like) from the Visitor’s or Customer’s end for consecutive 3 years (i.e. 36 months), GoldenLion would permanently delete all data regarding that particular Visitor or Customer.
9. Procedure for GoldenLion’s Visitors and/or Customers to View/Correct Personal Information.
As an individual Visitor and/or Customer to the Company’s website(s), such Visitors and/or Customers may exercise their right to access the data held about themselves by this Company by submitting a request in writing to the address in Section 14 below. Although all reasonable efforts will be made to keep Visitors and/or Customers’ information updated and correct, said GoldenLion Visitors and/or Customers are kindly requested to inform GoldenLion of any change referring to the personal data held by the Company. In any case where Visitors and/or Customers consider that certain information about them is inaccurate, they may request rectification of such data via direct written correspondence to the Company address mentioned below in Section 14. GoldenLion’s Visitors and/or Customers also have the right to request the blocking or erasure of data that has been processed unlawfully.
To protect from unauthorized access and use the limited personal information that is collected from Visitors and/or Customers through GoldenLion’s website(s), GoldenLion performs the following security processes:
- use of reasonable security procedures, including secured files, user authentication etc.;
- detailed review by GoldenLion’s data security officers of the data security practices of any and all companies that GoldenLion may share even the smallest bit of Visitor and/or Customer personal information and data with;
- GoldenLion only grants access of Visitor and/or Customer personal information as acquired through GoldenLion’s website(s) to those within GoldenLion’s hierarchy who must have access to it for purposes of doing their job to provide a professional service or product to said Visitors or Customers – the margin for error is therefore minimized and security strengthened due to this limited access.
12. GoldenLion’s Visitors and/or Customers’ Consent.
13. Your Choice in Information Use
GoldenLion Consulting Services Pvt Ltd
PS IXL, Phase-I, Block No. A,
Floor 5, Office No. 503A, New Town,
West Bengal, India